25 Days of Christmas FAQs
- How can I win a instant prize?
To win an prize, you must spend $15 or more in one transaction using your Flame Rewards account from the 1st – 25th December. EVERY purchase of $15 or more will receive an instant gift.
You can also enter as many times as you like with separate transactions of $15 or more. Every time you dig into your flame-grilled faves, you receive a gift! 😊
- When does the promotion end?
Our 25 Days of Gift promotion is available until 25/12/20.
- How will I receive my instant prize?
You’ll be notified instantly via SMS with instructions on how to redeem your prize.
- The staff member didn’t add my order to my Flame Rewards account
Make sure you present your Oporto app before the transaction. If you can please contact our support team with proof of purchase at
- What are the prizes?
We’ve wrapped up some amazing gifts including Oporto vouchers as well as prizes from external brands such as premium music subscriptions, online yoga classes, watersport gift vouchers and more.
- I haven't received my gift
Remember to scan your Flame Rewards app at the time of transaction. EVERY purchase of $15 or more (after all rewards, discounts and refunds) will receive an instant gift.
If you haven’t received your gift, please contact our support team with proof of purchase at
- WHAT IS A REWARDS FOR ALL CODE?
If you have got a Reward for All code or Promotional code, congratulations! You have the access key to this platform where you can view all the rewards available to you. All you have to do is make your choice and claim it.
Log in with your code, the first time you access the website you will need to fill in your details. You can come back and access the website with your code whenever you like until you select your reward or until your Rewards for All code expires.
- MY REWARDS FOR ALL CODE IS NOT WORKING PROPERLY, WHAT SHOULD I DO?
First, check that you have entered your code correctly – including capitals and lowercase letters. We advise you to copy & paste your code to make sure you get it exactly right, making sure there are no spaces before or after the code.
If your code is still not working, please contact us at firstname.lastname@example.org
- HOW LONG IS MY REWARDS FOR ALL CODE VALID FOR?
The expiry date of your Rewards for All code is 11:59pm AEDT on 08/01/2021.
Once your Rewards for All code is activated, the final date for you to select a reward will be displayed on the homepage on the welcome message.
- HOW CAN I CHOOSE A REWARD?
By using your Rewards for All code on the platform, you will be able to see all the available rewards and select the one(s) you want. Once your choice is made and you claim your reward, you will automatically receive an email containing your voucher and instruction on how to use it on our partner website.
- WHAT IS A PARTNER CODE?
The partner code is the code that will be printed on the voucher you received by email after you have chosen your reward. This partner code will need to be used on the partner website.
- I CAN'T FIND OR HAVE LOST MY VOUCHER. HOW CAN I ENJOY MY REWARD?
First, check your junk or spam folder and if you can’t find it, contact us at email@example.com so we can help you.
- WHAT IS THE VALIDITY DATE OF MY REWARD²?
The validity date or period of your reward is written on the voucher you received by email, once you have selected the reward.