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    Oporto – Fresh Grilled Chicken and Burgers

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    Build Your Own Box FAQs

    • What is Build Your Own Box?

      Ola, great question! ‘Build Your Box’ is a limited-time-offer where you can customise your own boxed meal. You can choose from your favourite Burger Meal + Snack + Dipping Sauce from just $16.50.

    • What menu items are included?

      You get to choose your favourite Burger Meal from Double Bondi Burger, Double Otropo Burger, Double Oprego Burger, Double BLT, Veggie Burger or Pulled Chicken RappSnacker with single Chips and your choice of a 390ml Drink.
      Plus, a Snack (Spicy Chicken Bolas, Jalapeño Bites or Crispy Chicken Strips) and a Dipping Sauce (Lemon & Herb, Mayonnaise, Prego, Garlic, Original Chilli Sauce or Extremo Picante)!

    • How much will this be?

      It depends on the Burger Meal that you choose. The Double Bondi Burger, Double Oprego Burger and Veggie Burger Box are $16.50.
      The Double Otropo Burger and BLT Burger Box are $17.50 and the Pulled Chicken RappSnacker Box is $12.50.
      Please be mindful that the price will also vary if you choose to upgrade your drink.

    • Why was I charged more than $16.50?

      This may depend on the Burger Box you’ve chosen as well as if you made any upgrades to the size of your drink.
      Please let us know which store you visited and send over the proof of purchase through our feedback form and one of our helpful Flame Rewards Support Team members will be able to investigate this further for you:
      https://www.oporto.com.au/contact/feedback/

    • Is Build Your Own Box available through delivery services?

      It is now available via third party delivery services!

    • How do I win a free box meal voucher? What do I have to buy?

      SORRY, THIS COMPETITION IS CLOSED.

      All you need to do is purchase the correct secret daily combo of the day by 31 March! To be sure you’re in the chance to win a FREE box meal voucher, present your Flame Rewards card or details when you purchase a boxed meal (valued from $16.50). If you’re one of the first 50 lucky customers to purchase the correct secret combo of the day, you’ll receive a free meal box voucher on your Flame Rewards account redeemable on your next transaction. Good luck! 🤞🏼

    • What menu items qualify for the secret daily combinations?

      Menu items for the burger selection include Double Bondi Burger, Double Otropo Burger, Double Oprego Burger or Veggie Burger.
      Menu items for the snack selection include Single size Spicy Chicken Bolas, 3 Jalapeño Bites or 2 Crispy Chicken Strips.
      Menu items for the sauce selection include Prego, Lemon Herb, Mayonnaise, Garlic, Original Chilli and Extremo Picante.
      For clarity, Chicken BLT Burger, Vegan Burger and Chilli Cheese Chips are excluded from forming part of a Winning Combo.

    • I’ve purchased the winning combo, why is it not free?

      If you’re one of the first 50 customers to purchase the winning combo, your free box voucher will be available for your next transaction. In order to redeem the free box meal, the voucher must appear and be valid in your Flame Rewards account. If your voucher has not been used within the expiry date, it will not be valid and will appear in your expired offer on your Flame Rewards app.

    • How many Free Box meal vouchers can I win?

      The winning combination of burger, snack, and dip changes each day, meaning you could win a FREE box meal voucher every day until 31 March!
      However

      • Only one voucher can be won per transaction regardless of how many box meals are purchased. For clarity, if an individual purchases two winning box meal combinations in a single transaction, they will only be entitled to one (1) free box meal voucher.
      • Only one voucher can be won per person per day.
    • How do I know I picked the winning combination?

      The first fifty (50) customers to purchase the winning combination of the day will be notified instantly via SMS (to the same number recorded on their Oporto Flame Rewards Loyalty membership).
      If you’re unsuccessful, you will receive a notification via email.

    • How do I win a year of Oporto? What do I have to do?

      SORRY, THIS COMPETITION IS CLOSED.

      For your chance to win a year of Oporto, visit https://yearofoporto.com.au, build your own box online by picking a burger meal, snack and sauce and enter your details in the form by 31 March.
      If you guess the secret combination of the day, you go in the draw to win a year of Oporto. You’ll also win one FREE Passionfruit Donut as a bonus.
      Please note that if you’re not yet a Flame Rewards member, make sure you sign up as the prizes will be allocated within the app.

    • Can I submit multiple entries?

      You can submit only one box combination per person per day. Get additional entry/entries into the major prize draw when you:

      • Share the competition on Facebook (1 additional entry);
      • Share the promotion via a unique URL (1 additional entry);
      • Share the promotion via Twitter (1 additional entry);
    • How do I know I picked the winning combination?

      Successful online entrants will be notified via email within eight (8) business days of entering the competition. We’ll also reveal the online secret combo from the previous day on our Instagram Stories every morning. So if you haven’t already, make sure you follow us on Instagram.

    • I’ve guessed the winning combo online, why have I not received the notification email / prize?

      Keep an eye out on your inbox, we’ll email successful online entrants within eight (8) business days of entering the competition to the email address they provided. Also, make sure you sign up to our Flame Rewards program, as your prize will be allocated within the app.

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