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    Oporto – Fresh Grilled Chicken and Burgers

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    FAQs

    • Is Oporto chicken Halal certified?

      Our succulent, Flame Grilled Chicken is so good that we hope everyone can enjoy it. While the chickens we receive are Halal certified, meaning preparation is prescribed by Muslim law, from our supplier Summertime*, Oporto stores are not Halal certified. We have procedures in place to ensure separation and correct handling occurs, but we are unable to guarantee no cross contamination between chicken and non-Halal products occur during our cooking processes.

      *If you’re interested, the following products are Halal certified from our supplier Summertime: Whole Chicken, Fillets, Bites and Grilled Tenders. Please note that our Spicy Chicken Bolas are not Halal certified.

    • Do you have any vegan options?

      At Oporto, we love to have options. We have a range of vegan-friendly products that do not contain animal products (including meat, dairy or eggs). We have procedures in place to prevent cross contamination when frying, grilling and handling. Our vegan friendly options include our:

      • Vegan Burger (patty cooked in a seperate fryer to animal-based products)
      • Vegan Rappa (patty cooked in a seperate fryer to animal-based products)
      • Chips (including salt – our favourite!)
      • Churros (without our Salted Caramel dipping sauce as this is not vegan-friendly)
      • Drinks

      Feel free to customise your own burger, wrap or bowl too using the following vegan ingredients:

      • Avocado
      • Hashbrowns
      • Vegan patty
      • Veggie patty
      • Pineapple Slices
      • Potato Bun
      • Salad Mixes: shredded lettuce, dry slaw (don’t order crunchy slaw as this has egg in the dressing), tomato
      • Sauces: Original Chilli, Extremo Picante (spicy!), Barbecue, Tomato Capsicum Relish

      We recommend trying a Vegan Burger Meal or Veggie Burger Meal (without the cheese & sauce). 🔥

    • Do you have any vegetarian options?

      Despite popular opinion, we love and embrace our vegetarian options. We have a range of vegetarian-friendly products, which are products that do not contain any meat or animal tissue. We try our best to prevent cross contamination when frying, grilling and handling, though we cannot guarantee. Our vegetarian friendly options include our:

      Feel free to customise your own burger, wrap or bowl too using the following ingredients:

      • Avocado
      • Hashbrown
      • Vegan Patty
      • Veggie Patty
      • Pineapple Slices
      • Portuguese Salad
      • Potato Bun
      • Salad Mixes
      • All Sauces
    • Is the Vegan Burger cooked separately to your meat products?

      We put love and care into all of our products, including our Vegan Burger which is cooked in a separate fryer to animal-based products. We take all care to ensure that there’s no traces of animal products.

    • Do your products contain MSG?

      Contrary to popular belief, MSG (monosodium glutamate) can be both naturally occurring or an added ingredient. Any added MSG can be identified in a product ingredient list as Flavour Enhancer (621). At Oporto, we have one product that contains Flavour Enhancer (621), which is Lemon & Herb sauce.

    • Do you have any gluten-free products?

      We understand the importance of options and information when it comes to having celiac disease or gluten intolerances. Due to the risk of cross contamination of wheat products in our stores, we do not have any 100% gluten-free products. We do however have gluten-friendly products that do not contain wheat within their ingredients, but may pose the risk of cross contamination. These products include our Chocolate Mousse, Whole Chicken, Portuguese Salad, Corn, Coleslaw, Salad (Lettuce, Dry Slaw, Mesclun, Tomato) and Sauces (Extremo Picante, Lemon & Herb, Mayo, Original Chilli Sauce, Tomato & Capsicum Relish).

      Feel free to customise your own bowl too using the following gluten-friendly ingredients:

      • Avocado
      • Cheese Slice
      • Egg
      • Halloumi
      • Vegan Pattie
      • Pineapple
      • Pulled Chicken
      • Salad (Lettuce, Dry Slaw, Mesclun, Tomato)
    • Do you have any kosher products?

      We are currently working on this within our menu, where unfortunately our menu is not Kosher.

    • Do you have any products that contain nuts?

      As of July 2019 some of our products will contain peanuts and tree nuts, namely our hazelnut donuts. While all care will be taken to avoid cross contamination, this may still occur during processing & preparation in our kitchen. Therefore Oporto is unable to guarantee that any item sold is free from peanuts or tree nuts.
      If you are prone to sensitivities or allergic reactions, we always recommend you check our website for the most up to date information regarding all nutritional and allergen information as these menu items will be clearly identified.

    • Do any of your products contain gelatin?

      Currently, no items in our menu contain gelatin.

    • Do your sauces contain raw egg?

      Our Creamy Mayo, Prego and Garlic sauces all use pasteurised eggs.

    • Which products contain dairy?

      For those that want to avoid dairy or love their dairy (or products with animal derived milk), the following ingredients and products contain dairy:

      • Cheese Slice
      • Chocolate Mousse
      • Donuts
      • Halloumi
      • Jalapeño Bites
      • Caramel Dipping Sauce
      • Coleslaw Dressing
      • Garlic Dip

      The following products contain traces of dairy:

      • Cinnamon Sugar
      • Pita Bread: small & large
      • Pita Pocket
      • Potato Bun
      • Spicy Bolas

      Please note that our stores have procedures in place to prevent cross-contamination, though this may still occur between products.

    • When will you be switching to free-range chicken?

      Our barn-raised chickens are delivered from our trusted suppliers and contain no artificial colours, flavours or added hormones. They are raised in custom-built large barns where they have easy access to food and water. You will find no cages on our farms. However, we genuinely appreciate your recommendation to move to free-range chickens, and have passed your feedback onto our supply chain and new product development teams to review.

    • Why are there no prices on the website?

      We understand the convenience of looking at prices to make your ordering decision beforehand. There are currently a few different price zones such as airports, stadiums, and restaurants which makes it difficult to advertise standard prices. We are looking to improve this however, in the meantime, we encourage you to reach out to your local Oporto store via phone or in-store for the most accurate information on pricing.

    IMPORTANT NOTICE: We're still grilling in Victoria Read More